| Training | Data | Location |
| Back to business after intimidation by client Emotions, cool down & ADR | July 13 | Amsterdam |
| Klachtbehandeling Vertrouwenspersoon Klachtencommissie, emoties techniek managementprocedures | July 20-22 | Amsterdam |
| Complaint Committees Arbitrators, emotions, technique management procedures | August 3-5 | Amsterdam |
| Klachtbehandeling Vertrouwenspersoon Klachtencommissie, emoties techniek managementprocedures | September 1-3 | Amsterdam |
| Appropriate Dispute Resolution referral Complaints Conflict Incident management ConflictCoach | September 1-3 | Amsterdam |
| Islam for non-muslim Introduction FAQ Cross-cultural insights | September 4 | Amsterdam |
| Mediation Dynamic of emotion, interests, restore communication | September 10-15 | Amsterdam |
| Back to business after intimidation by client Emotions, cool down & ADR | September 6 | Amsterdam |
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